Refund policy

Important Information

Please note that returns are not free of charge. Unless an item is faulty or incorrect, return shipping costs are the responsibility of the customer.

30-Day Returns

At Honnk, we want you to feel confident about your purchase. If you are not completely satisfied, you may request a return within the timeframes outlined below.

  • Return period: You have 30 days from the date of delivery to request a return.
  • Item condition: Returned items must be unused and unworn, in original condition, and returned with all original packaging, tags and accessories.
  • Assistance: Our customer support team is available to guide you through the return process.
  • Territorial scope: This return and refund policy applies to orders placed within the United Kingdom.

Return Shipping Costs

Faulty or incorrect items

There is no cost to you if the item is damaged during transit or is defective. In these cases, we will cover the return shipping costs.

Change of mind / customer preference

If you are returning an item because you ordered the wrong product, it doesn't fit, or you no longer wish to keep it, you will be responsible for the return shipping costs.

Restocking fees

We do not charge any restocking fees.

How to Return an Item

  1. Contact us — email contact@honnk.com with your order number and reason for return.
  2. Prepare your return — securely pack the item in its original packaging, including all tags and accessories.
  3. Send the parcel — returns are handled through our fulfilment centre. Please contact our support team to receive the correct return address before sending any items back.

Refund Process

  • Inspection: once your return is received, the item is inspected to ensure it meets our return conditions.
  • Refund processing: approved refunds are processed within 7 business days after inspection.
  • Refund timeline: it may take an additional 5–7 business days for the funds to appear, depending on your bank or payment provider.

Exchanges

If you would like to exchange an item for a different size, colour, or product, please contact us and our team will assist you in arranging an exchange as quickly as possible.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return. Any such products will be clearly marked as non-returnable on the product page before purchase.

For More Information

Honnk
Company: Tal & Teo LLC (trading as Honnk)
30 N Gould Street, Sheridan, WY 82801, USA
Email: contact@honnk.com
Phone: +44 7988 583198
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)
We will respond within 24 hrs (Mon–Fri) — weekend messages answered Monday.