FAQ

Help & info

Frequently asked questions

What are the shipping costs?
We offer free shipping on all UK orders, with no minimum spend required.
How long does delivery take?
Orders are processed and dispatched within 1–4 business days. Delivery times may vary depending on the courier and destination, but typically take between 4–10 business days after dispatch.
Can I return my order?
Yes. You may return your order within 30 days of receiving it for a full refund. Returned items must be:
  • Unworn and unused
  • In their original condition
  • In the original packaging
Please refer to our Refund Policy for full return instructions.
What payment methods do you accept?
We currently accept:
  • Credit & Debit Cards (Visa, Mastercard, American Express)
  • PayPal
All payments are processed securely.
Is it safe to shop on your website?
Absolutely — your privacy and security are very important to us.
  • Our website is protected with SSL encryption
  • Payments are handled through trusted, secure payment providers
  • We never store your full payment details
Can I track my order?
Yes. Once your order has been shipped, you'll receive a shipping confirmation email containing a tracking number so you can follow your delivery online.
How can I contact customer support?
Our team is here to help. Email us at contact@honnk.com, Monday–Friday, 9:00 AM – 5:00 PM (GMT). We reply within 24 hours (Mon–Fri); weekend messages are answered on Monday.